Your breach panic button.
Something's wrong and you need help now - not a support ticket, not a sales call. Hit the button and a real responder is paged immediately. We get on the line, scope the damage, and start locking it down. The first 30 minutes are free. After that it's $400 an hour, billed by the hour - no retainer, no surprises.
The number you call when it matters.
An incident is the worst time to discover your vendor responds in business hours. We built this to be the opposite - a button that puts a real, capable human on the problem the moment you press it.
Real humans, in minutes
You hit the button and a named responder is paged - not routed into a queue. A person is usually on the line in under 15 minutes, any hour, any day.
The people who break in, defending you
The same offensive operators who run our pentests work your incident. They think like the attacker because they are one - so they find the foothold faster.
Contain first, explain later
We isolate the blast radius, revoke what's compromised, and stop the bleeding before we write a single word of report. Action now; the write-up follows.
Transparent, even mid-crisis
No emergency surcharge, no minimum, no retainer to pre-buy. The first call is free and every hour after is billed at one honest rate you can see coming.
From the button to back to normal.
Every incident runs the same disciplined path - starting the minute you press the button. The gated steps (triage and verification) are where a human draws the line, so "contained" means contained and "closed" means closed.
Page & triage
You hit the button. A responder is paged and on the line in minutes for a free 30-minute call to scope what's happening and what's at stake.
Contain
We isolate affected systems, revoke compromised credentials and sessions, and cut the attacker's access - fast, to stop the incident from spreading.
Eradicate
We find and remove the root cause - the foothold, the backdoor, the misconfiguration - and confirm the attacker no longer has a way back in.
Recover
We bring systems back safely and in the right order, validate they're clean, and watch closely for any sign the attacker tries to return.
Verify & evidence
We confirm the incident is closed and capture the timeline, the indicators, and what we did - evidence you can hand to leadership, customers, or an auditor.
Post-incident review
Once the fire is out, we walk the root cause with your team and harden the gaps that let it happen - so the same door doesn't open twice.
Honest pricing, even in a crisis.
The worst time to be nickel-and-dimed is mid-breach. So incident response is priced the same way the rest of Sythe is - out in the open, one rate, no games. It stands on its own: you don't need a plan with us to call.
If something feels wrong, it probably is.
You won't be charged to find out. Hit the hotline, get a human in minutes, and let us tell you whether it's an incident or a false alarm - before it becomes the former.